100% money-back guarantee
Frequently asked questions
If your refund request is connected with payment issues or if you decide to cancel your order, your request will be processed within 3-4 business days.
If your refund request is connected with quality-based issues, it will be processed within two weeks.
Note: Keep in mind that some banks require more time to process the reimbursement procedure.
- When placing an order, provide all the details, files, and links necessary for the completion of your paper.
- Keep in touch with your assigned writer. They might need clarifications or additional information to provide you with a high-quality paper.
We are here to take care of any problems. Our support team works 24/7 and is always ready to assist you. Our dispute resolution specialists will help you with any critical issues.
You have 14 days to approve your order. The time for approval is calculated automatically from the moment the last version of your paper is uploaded to your order page. If you haven’t requested a revision or haven’t approved your order within 14 days, the paper is automatically approved by the system. From the moment the order is approved, you have 14 days to apply for a partial refund. After this period, no refund request is possible.
We do our best to assign an appropriate writer to work on your paper, though situations where such a writer cannot be found are still possible. If this does occur, we will ask you whether there is still a sufficient amount of time before the deadline to keep searching. If there is no time left, we will issue you a full refund.
If you want a revision of a finished paper by a different writer, and we can’t find you a suitable expert, our dispute resolution specialist will review your claim. The reimbursement process starts when you place a refund request.
You have 14 days from the delivery of the last version of your paper to request a full refund. You have 14 days from the date of approval of the first version of your paper to request a partial refund.