MEDICAL OFFICE MANAGEMENT II

In Lessons 5 through 8, you learned about the medical assistant’s role in radiology, electrocardiography, pulmonary function, physical therapy, rehabilitation, pharmacology, and medication administration, as well as patient education, nutrition, and mental health. You also learned about professionalism and career opportunities for medical assistants. For this written assignment, the concepts learned from Lessons 5–8 will be applied. Please review the learning objectives for Lessons 5–8 prior to beginning work on this assignment.

Complete Parts A, B, C, and D for this assignment.

Part A: Marge Riley, an overweight 50-year-old woman with a history of abdominal pain, has been scheduled for a lower GI series on Monday morning. She states she has board meetings every Monday morning at which breakfast is served and that she will come in for her x-rays after the meeting is over. Marge indicates that she does not understand why she needs these procedures.

Provide detailed answers for each of the following questions. Your response should be at least 150 words in length.

• What, if anything, would you tell the patient regarding her need for these procedures?

• How would you describe these procedures to the patient?

• What combination of teaching methods would you use to explain the procedures?

• You are still concerned, after explaining everything to Marge, that she will not follow the instructions. What do you do?

Part B: Jenny Watmore, a medical assistant working in Dr. Cory’s orthopedic practice, has been asked to assist Mr. Ivy from the wheelchair onto the examination table. Mr. Ivy, who is 70 years old, is weakened on the left side of his body from a cerebrovascular accident (CVA). He weighs 200 pounds and is reluctant to provide much help to Jenny when she has to transfer him from the wheelchair to the examination table.

Provide detailed answers for each of the following questions. Your response should be at least 150 words in length.

• How can Jenny get Mr. Ivy to help her assist him?

• Describe the body mechanics that Jenny should use to assist Mr. Ivy.

• What patient education does Mr. Ivy need?

• What documentation should Jenny provide on Mr. Ivy’s record?

Part C: Dr. Waring has a solo practice. When she is on vacation, she arranges for Dr. Dumphey to cover her patients. Dr. Dumphey’s medical assistant, Theresa, has just received a call from a patient of Dr. Waring. The patient is an elderly woman, with multiple medical problems, who is possibly having a reaction to a medication that Dr. Waring prescribed two days ago for bronchitis. Her symptoms include nausea, upset stomach, dizziness, headache, rash on her chest, and extreme exhaustion. Theresa senses that the patient may be exhibiting some disorientation to time and place, because it is difficult to elicit consistent responses from her regarding her medications. The patient reports to Theresa that the newest medication she has been taking is Biaxin. The other medications she takes include Prinivil, Cardizem CD, Premarin, Prilosec, Robaxin, Zocor, Ambien, Prozac, Fosamax, Seldane, and aspirin. The patient does not know the dosage of any of these medications but is willing to “open up her bag of medicine” and read each prescription label to Theresa.

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