APPLYING QUALITY IMPROVEMENT METHODS

Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies
• Inpatient pharmacy services
• Geriatric services and
• Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.
Scenario Continued
Your CEO has informed you that the Hospital has been invited to appear on a local cable television news station to discuss the proposed QI plan and how it will be applied. You are instructed to create a presentation to put on the television show.
Instructions
specifically discuss how the QI plan will be applied by giving examples.
• Why are QI programs developed?
• What use are they for healthcare facilities?
• What potential use would your facility have for the QI plan?
include an introduction, a and details on each slide, and a conclusion. Make sure to use audience-specific language and tone in your PowerPoint. Remember, you would be presenting this on a cable television show. The presentation will be assessed on your overall knowledge of the content, organization of your presentation, proper and professionalism, and general clarity.

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